Skip to main content

Table 1 Business Pertinent Health & Well-being Issues

From: The development of a new corporate specific health risk measurement instrument, and its use in investigating the relationship between health and well-being and employee productivity

Business Issue Increasing the productivity of the workforce Improving customer service and satisfaction Reducing the costs of ill-health Reducing potential future business risks and liabilities
Modifying effect of employee health and well-being on business issue Many medical conditions and risks (e.g. diabetes, cardiovascular disease, migraine, pain, respiratory disease, high BMI, smoking, excess alcohol consumption) have a direct impact upon the day-to-day productivity of the workforce [12,14,19,22,33].
Sleep disturbance and disruption has a significant impact upon an individual's performance during the working day [34]
Psychological distress / stress can have a profound impact upon worker productivity and performance [21,35,36].
Physical and mental health are component factors in developing employee commitment, job satisfaction and a "climate for service" within an organisation. Via these areas the health and well-being of employees is likely to be an indirect contributor to customer service and satisfaction [37-40].
Employee attitude and job satisfaction directly affect sales increases and customer satisfaction. [37].
High risk health status (e.g. poorly controlled medical conditions, sub-optimal nutritional status, lack of physical activity, high levels of psychological distress) are associated with greater medical care expenditure and higher levels of absence [13,28,41-44].
Musculoskeletal issues are the commonest cause of long-term sickness absence in manual workers. [45].
Corporate health and well-being programmes have been shown to produce a return on investment by decreasing medical care costs, worker compensation costs and absence [30,31,46-48].
Improving physical fitness within the workforce can reduce voluntary staff turnover [49].
Union backed employee stress-related liability claims have risen four-fold since 1999, posing a significant risk to the business [50].
Early retirement due to illness is placing a significant burden upon pension plans.
Musculoskeletal and psychological issues are the two most frequent health related reasons for early retirement [51].
Domains within HWB assessment that help quantify issue Medical Health
Body Mass Index
Smoking Status
Alcohol Consumption
Sleep Status
Symptoms of Stress
Overall HWB Score Symptoms of Stress
Job Satisfaction
Medical Health Nutritional Balance Physical Activity Symptoms of Stress Pain
Overall HWB Score
Physical Activity Symptoms of Stress
  1. Following interviews with executives and managers the key issues for businesses could generally be classified in one of four main areas; (i) increasing the productivity of the workforce, (ii) improving customer satisfaction, (iii) reducing the costs associated with employee ill-health and (iv) reducing potential future business risks and liabilities. For all four we found evidence for a modifying effect of health and well-being. The table shows the four identified business areas, the impact employee health and well-being has upon these areas and the domains included within the HWB that assess these areas.